The customer satisfaction program within Texas AgriLife Extension Service is designed to help ensure the agency continues to provide timely, relevant, and effective educational programs to the citizen of Texas. It is also a state-mandated performance measure for our agency. Counties need to give attention and care to this data collection effort as its critical to our agency’s continued existence and programmatic success.
Organizational Development has designed two sets of scan forms (standard and with client change) that counties can choose from to meet their customer satisfaction reporting requirement
Counties required to participate in customer satisfaction reporting for FY 12-13 are listed below:
  • Calhoun
  • Dewitt
  • Goliad
  • Matagorda

What a Required County Must Do to Comply
  1. Each agent within a required county must use any version of a standard or customer satisfaction with outcomes scan form (click here to download forms  for at least two program events within the fiscal year (September 1 – August 31).
  2. Submit the scan forms from step 1 and a completed cover sheet to Organizational Development for processing (click here for mailing instructions Also, to ensure agents meet the outcome summary reporting deadline (typically in early December) they should not sit on their completed forms; send them in ASAP as processing volume around the deadline is heavy and takes longer than usual.
  3. Steps 1 and 2 must be done by each agent within a required county for each fiscal year (FY12 & FY13)
Due to the oversight of various funding partners it is imperative that Texas AgriLife Extension Service monitor the satisfaction of our clientele as it relates to programs. Failure to comply with  performance measures, such as customer satisfaction, can severely impact appropriated funding. Compliance with this performance measure will be treated as a significant part of your professional obligations.